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Privacy Policy Ms Friday Accountancy Services Ltd

This privacy notice provides you with details of how Ms Friday Accountancy Services Ltd collect and process personal data when either visiting our site www.msfridaybookkeeping.co.uk, becoming a prospect or client.

Full name of legal entity: Ms Friday Accountancy Services Ltd

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by using the contact form. 

What information does Ms Friday Accountancy Ltd collect?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we collect your personal data

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our website (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

  • Request a quote for our services;
  • Come onboard as a client of our services;
  • Give us feedback.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

  • analytics providers such as Google based outside the EU;

How your personal data is used

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data. 

Why we process personal data

We intend to use your personal data on legal grounds on which we will process such data.  We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data with the services provided. We do not share your data with any third parties for marketing purposes

  • To register you as a new customer
  • To process and deliver our service including:
  • Manage payments, fees and charges, collect any money owed to us
  • To manage our relationship with you which will including notifying you about changes to our terms or privacy policy
  • To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • To make suggestions and recommendations to you about services that may be of interest.
  • Personal data provided to us as a result of a providing a software licence or other transactions.

We will only use your personal data for the purposes for which we collected it.  If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosure of your personal data to others

We may have to share your personal data with the parties set out below in the process of providing accountancy services to you.

HM Revenue & Customs – Government

QuickBooks Online - Accounting Software

Xero – Accounting Software

BrightPay / Moneysoft– Payroll Software

Accountancy Manager – Practice Management Software & Secure Client Portal

Microsoft

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Your legal rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require us to change incorrect or incomplete data;
  • require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
  • object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please email hello@msfriday.co.uk.  If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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